Emergent marketplace offerings focus on enriching the customer experience using strategic digital platforms. There is no doubt that to remain competitive with the agile new entrants, financial organisations must transform for a digital world, and the pressure to transform faster is relentless. Recently, several major incumbent banks have unveiled plans to launch digital subsidiaries, showcasing the rapid pace of change in the sector.
At CWC we are passionate about how financial services become more accessible and inclusive through cutting edge technology with a resilient operational and technical backbone. Our subject matter experts can prepare customers and colleagues to shape the future and take full advantage of the pace of change. We have industry leaders of innovative and transformational customer centric digital services with the expertise to create experiences and services that customers want to engage with and integrate seamlessly with the physical and digital worlds.
We understand the opportunities presented by AI, Automation and Data – including pivoting the workforce to new roles and attracting technical talent in a highly competitive market; using customer experience, data and insight to differentiate the service and activity banks deliver to its customers; focusing on improving customer experience, improving risk and controls within customer journeys, removing cost and leveraging data to create new value streams.