CWC can assume leadership of critical or underperforming components of a programme, taking direct responsibility for delivery of specific workstreams.
We can either work with client teams, or we can provide consultants with specific delivery expertise. Equally, CWC can be flexible with the methodologies to be used. We can advise on the most appropriate methodologies, although our consultants are experienced across a broad range of processes and tools (traditional methodologies such as Prince 2 and new Agile and Lean approaches). Our aim is to support the client to operate in the most efficient and cost-effective manner.
Over the years CWC has been a key strategic delivery partner within a number of global financial services organisations, working on transformation programmes. This includes customer data, card product launches, set up of process excellence teams and functions, and customer correspondence workstreams, contributing significant benefit realisation. We have also been at the heart of digital programmes and client and customer onboarding.