Expertise

Consulting support across your full suite of transformation requirements

CWC provide consulting support across our client’s full suite of transformation requirements, with expertise in both the “what” and the “how”:

Expertise

CWC has expertise across business functions and the enabling processes and tools

Functional expertise

ProductTechnologyRegulatory & ComplianceRisk & ControlsOperationsFinanceM&A Integration

Enabling process and tools expertise

DigitalProcess Re-engineeringChange MethodologiesDataCustomer journey mapping

How we operate

Across all change assignments we focus on three things to ensure successful engagements

 

1. Engagement process

Setting a project up for success is crucial. When we begin a business engagement, our consultants will use their wealth of experience to ensure the programme is correctly configured both to achieve the overall objective and to ensure we work with the client in the way that best suits them.

Stakeholder needs must be understood, and acted on, and decisions made swiftly. Our proven delivery experience as operational and accountable executives mean that we can engage with senior stakeholders at the highest level including executive boards and key regulators, communicating effectively when required, and communicating only when required. With understanding borne of real experience, we know when to manage and when to escalate.

2. Resourcing the team correctly

Our operating model allows us to provide deeper industry experience at each level, whatever the client requirement. Seasoned experts with successful track records of delivering complex change.

We can provide exactly the resources our clients need, when they need it. We can scale up and down according to programme requirements, precisely matching the right person to the role, so clients get exceptional value for money.

3. Dealing with uncertainty across the programme lifecycle

Transformational change is, by definition, complex. It is very different from normal project management and business as usual activities. The practical experience of our consultants provides greater confidence that our client’s objectives will be met and benefits realised.

Inevitably, issues and challenges will occur throughout the programme lifecycle. Some can be foreseen – especially when the people involved have relevant transformational experience – but some issues will be unique to the organisation and may not surface until programmes are well underway.

Successfully navigating complexity is all about dealing with uncertainty, where the key challenge is making the right decisions when not all the facts are known. Experience is everything.